IC System is a collection agency based just outside of St. Paul, Minnesota, which has been owned by the Erickson family for 80 years. Given the fact that IC System is family-owned, the Erickson family has the privilege to run the company with morals and ethics in accordance with their family values with respect to the way in which it deals with its patients and the way in which it goes about collecting debts.
Patients who happen to have their debts transferred to IC Systems need not fret if he or she receives a call from a collection agent of the company because protocols have been set up so that its collection agents will handle calls to patients in accordance to the family values of the Erickson family and pursuant to the guidelines set out by the Fair Debt Collection Practices Act. Specifically, collection agents’ calls are monitored and are reviewed by a separate team of IC System employees and executives to ensure that collection agents adhere to such guidelines. IC System also incentivize the values of the company by handing out the Core Value Award to employees who exhibits such values. An example of a Fair Debt Collection Practices Act guideline is that collection agencies must verify the identity of the person who they are speaking with by verifying the individual’s first and last name before a discussion of more sensitive information as to a patient’s account may be discussed. (gazetteday)
Another way an individual may encounter IC System is by finding out that IC system has appeared on the individual’s credit report. If the reporting is in errors, the individual may directly contact IC System, who will initiate an investigation to look into the matter to determine the debt’s legitimacy. Thereafter, if it is proven that it is in fact a mistake, IC System will remedy the problem in a way that the individual will find to be satisfying.